Specialties / Urgent Care
Virtual assistants for urgent care centers.
Urgent care runs on volume, walk-ins and payer rules that change by visit type. Velma VAs keep registration, verification and follow-up moving so the front desk can face the room.
The problems we take off your plate
- Phones ringing out while the lobby fills
- Insurance verification slipping on walk-ins
- Occupational health and employer accounts falling behind
- Results and referral follow-up after discharge
- Charts left open at the end of a 12-hour shift
What a Velma VA runs for you
- Inbound calls, wait-time questions and scheduling
- Real-time eligibility and benefits verification
- Employer account and occupational health coordination
- Results follow-up, referrals and records requests
- Chart preparation, recalls and billing follow-up