Services / Virtual Medical Receptionist
Virtual medical receptionists who treat your phones like the front door.
Every missed call is a missed patient. A Velma virtual medical receptionist answers your phones as their first job, not their fifth, schedules correctly the first time, and recovers the recalls and no-shows your in-house team never gets to.
What your virtual receptionist handles
- Inbound call answering in your practice's name
- Appointment scheduling and rescheduling
- Recall campaigns and reactivation lists
- No-show and cancellation recovery
- Insurance eligibility verification
- New patient intake and paperwork
- Voicemail and after-hours queue cleanup
- Confirmation and reminder outreach
What changes in your practice
425+Velma VAs placed with US practices since 2024
37%of client practices grow to a second VA or more
5-7 daysfrom signed agreement to candidate profiles
Common questions
Will patients know the receptionist is remote?
They will notice the phone always gets answered. Your VA works in your practice's name, on your phone system, with your scripts and your scheduling rules.
Can they handle our specialty's scheduling rules?
Yes. Scheduling templates, provider preferences and visit-type rules are part of onboarding, before the first live call.