Services / Billing Support Specialist
Billing support virtual assistants who work inside your billing process.
Your billing company or in-house biller owns the process. A Velma billing support specialist works inside it, on the verification, status checks and follow-up that get skipped when your team is short.
What your billing support specialist handles
- Eligibility and benefits verification before visits
- Claim status checks in payer portals
- Documentation gathering for appeals prepared by your biller
- Payment posting and reconciliation inside your system
- Patient balance inquiries and statement questions
- AR aging reports your team can read in a minute
- Missing-information follow-up with payers
- Credentialing and enrollment paperwork support
What changes in your practice
78VAs at our largest client, billing support included
425+VAs placed across 150+ practices
$10.50/hrafter 90 days
Common questions
Do you replace my billing company?
No. Your billing company or biller owns the process. A Velma billing support VA works inside it, on the follow-up and verification work that gets skipped when your team is short.
How do you handle PHI in billing?
Same as everywhere: a BAA in place, device-security attestations on file, time tracking and activity visibility, with credentials your practice provisions and revokes.