Experience Unmatched Security and Professionalism
Discover our rigorous vetting process, comprehensive training, and advanced security measures that ensure you receive exceptional Virtual Assistant services. At Ask Velma, your trust and satisfaction are our top priorities.
Comprehensive VA Vetting Method
Thorough Background Checks
At Ask Velma, your security and peace of mind are our top priorities. Every VA candidate undergoes thorough background checks to ensure they meet our stringent standards of integrity and trustworthiness. We verify criminal records, employment history, and any other pertinent information to ensure our VAs are reliable and credible.
In-Depth Personality Assessment
To ensure a perfect match between our clients and VAs, we conduct an extensive personality quiz. This assessment helps us understand the candidate’s work style, strengths, and compatibility with your specific needs. By aligning personalities and work ethics, we aim to create a seamless and productive working relationship.
Rigorous Multi-Stage Interviews
Our interview process includes multiple stages to rigorously assess each candidate’s skills, experience, and professionalism. These interviews involve practical tasks and scenario-based questions to evaluate their problem-solving abilities, communication skills, and overall competence. Only those who demonstrate exceptional capability and a strong work ethic proceed to the next stages.
Comprehensive Reference Checks
We place significant importance on verifying the professional references provided by our VA candidates. This involves contacting previous employers and colleagues to confirm the candidate’s past performance, reliability, and character. This step ensures you work with VAs who have a proven track record of excellence.
Ensuring VA Security & Compliance
Dedicated Work Computer
To maintain a secure and efficient work environment, each VA is equipped with their own dedicated computer. This measure minimizes the risk of data breaches and ensures that all tools and software are up-to-date and compliant with our security protocols.
Advanced Antivirus Protection
Every VA's computer is protected by Sentinel 1 antivirus software, offering state-of-the-art security against cyber threats. This software provides real-time protection against malware, ransomware, and other online threats, ensuring a safe and secure virtual workspace.
Comprehensive HIPAA Training
For clients handling sensitive healthcare information, our VAs receive extensive training on HIPAA regulations. This training ensures they are well-versed in handling protected health information (PHI) and adhere to all necessary regulations, maintaining the highest standards of confidentiality and compliance.
Robust Cybersecurity Policies and Procedures
Ask Velma has implemented a robust set of cybersecurity policies and procedures to safeguard your data. All VAs are thoroughly trained to follow these protocols, which include regular updates and education on the latest cybersecurity best practices. This ensures that your information remains secure and protected at all times.
Workforce Management and Accountability
Time Tracking Software
To ensure productivity and accountability, our VAs utilize sophisticated time tracking software. This allows us to monitor work hours accurately, ensuring that you are billed only for the time spent on your tasks.
Blurred Desktop Screenshots
To maintain transparency while protecting sensitive information, we take random blurred screenshots of our VAs' desktops. These blurred images ensure the protection of PHI and other confidential data while still providing a clear indication of their activities, ensuring they remain focused and dedicated to your projects.
URL and App Usage Tracking
Our system tracks the URLs visited and applications used by our VAs. This level of monitoring ensures they are not engaging in non-work-related activities during their work hours. We provide detailed reports on request, giving you full visibility into their online activities.
Comprehensive Reports for Clients
We believe in maintaining transparency and accountability. Upon request, we provide comprehensive reports that include time tracking data, desktop screenshots, URL tracking, and app usage. This information allows you to have full oversight of your VA’s activities, ensuring they are working efficiently and effectively on your tasks.
Client Onboarding and Support
Seamless Onboarding Process
At Ask Velma, we understand the importance of a smooth and efficient onboarding process. From the moment you decide to partner with us, our dedicated team ensures a hassle-free transition. We start with a detailed consultation to understand your specific needs, goals, and expectations. This helps us tailor our services to best meet your requirements.
Continuous Support and Success
Our goal is to be a trusted partner in your success. With our dedicated continuous support, we strive to make your experience with Ask Velma exceptional. From personalized training to regular performance reviews, we are committed to providing the highest level of service and support.
Customer Success Representative: You’ll be assigned a dedicated Customer Success Representative who will be your primary point of contact. They will regularly check in to ensure everything is running smoothly and address any concerns you may have.
Regular Performance Reviews: We conduct regular performance reviews to evaluate the effectiveness of our services and the performance of your VA. This helps us identify areas for improvement and make necessary adjustments to meet your evolving needs.
Ongoing Training and Development: We believe in continuous learning. Our VAs receive ongoing training to keep them updated with the latest industry trends, tools, and best practices. This ensures they continue to provide high-quality service.
Feedback Loop: Your feedback is invaluable to us. We actively seek your input and suggestions to continually enhance our services. This collaborative approach ensures we consistently meet and exceed your expectations.
Premium Secure VPN for Enhanced Protection
For clients who are not using a virtual desktop and require the highest level of data security, we offer our Premium Secure VPN service. This add-on ensures that your data is protected with the utmost security and confidentiality for an additional $100 per month per VA. Enhance your data security with our Premium Secure VPN service, ensuring your information remains confidential and secure, giving you peace of mind.
Security Features Include:
- Robust Encryption Protocols: Protect your data with top-tier encryption, making it inaccessible to unauthorized users.
- Secure Access Controls: Ensure that only authorized personnel can access your sensitive information.
- Continuous Monitoring: Benefit from ongoing surveillance for potential threats, keeping your data secure and protected from unauthorized access.
HIPAA-Compliant VPN
Our Premium service includes a secure VPN that is fully HIPAA-compliant. This VPN establishes a secure and encrypted connection, safeguarding all data transmitted between our VAs and your systems.
*** Additional $100 per month per VA ***
Building Trust Through Security and Professionalism
At Ask Velma, we understand the paramount importance of trust and security in selecting a Virtual Assistant. Our comprehensive vetting, training, and security processes are meticulously designed to provide you with the highest level of confidence and peace of mind. We are committed to delivering exceptional service through highly trained, trustworthy, and professional VAs.
Why Choose Ask Velma?
- Thorough Vetting: Our rigorous selection process ensures only the best candidates are chosen, providing you with reliable and capable VAs.
- Enhanced Security: Advanced cybersecurity measures, including dedicated computers and Sentinel 1 antivirus software, protect your sensitive data.
- Professional Training: Continuous education, including HIPAA training and adherence to strict cybersecurity policies, ensures our VAs are always up-to-date with industry standards.
- Verified References: Comprehensive reference checks validate the credibility and reliability of our VAs, ensuring you work with professionals of the highest caliber.
- Accountability Measures: Time tracking, blurred random screenshots, and URL tracking provide full transparency and accountability, ensuring our VAs are focused and productive.
Trust Ask Velma for your VA needs, and experience the difference of working with a team dedicated to your security and satisfaction.