Legal

Privacy Policy

How Ask Velma collects, uses and protects personal information when you use our website and services.

Last updated: April 12, 2025

This Privacy Policy (“Policy”) describes how Ask Velma (“the Company,” “We,” “Us,” or “Our”) collects, uses, and discloses personal information when You access or use Our website at www.ask-velma.com (the “Website”) and tells You about Your rights and how the law protects You.

By using the Website, You agree to the collection and use of information in accordance with this Privacy Policy. If You do not agree with any part of this Policy, please do not use the Website.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access Our Website or parts of Our Website.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party. "Control" means ownership of 50% or more of the shares entitled to vote for election of directors or other managing authority.
  • Ask Velma (referred to as “We,” “Us,” or “Our” in this Policy) refers to Ask Velma, LLC, with its principal office at 801 Travis St, Suite 2101, Houston, TX 77002, United States.
  • Business, for the purpose of the CCPA/CPRA (defined below), refers to Ask Velma as the legal entity that collects Consumers’ personal information and determines the purposes and means of processing Consumers’ personal information.
  • CCPA and/or CPRA refer to the California Consumer Privacy Act as amended by the California Privacy Rights Act of 2020.
  • Company (also referred to in this Policy as “We,” “Us,” or “Our”) means Ask Velma, LLC.
  • Consumer, for the purpose of the CCPA/CPRA, means a natural person who is a California resident.
  • Country refers to the United States.
  • Device means any device that can access the Website, such as a computer, smartphone, or digital tablet.
  • Do Not Track (DNT) is a concept promoted by US regulatory authorities (particularly the Federal Trade Commission) for the Internet industry to develop a mechanism for allowing internet users to control the tracking of their online activities across websites.
  • Personal Data is any information that relates to an identified or identifiable individual. For CCPA/CPRA, Personal Data means information that can be associated with or linked to You, directly or indirectly.
  • Service or Website refers to www.ask-velma.com.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed to facilitate the Website’s operations, provide the Website on Our behalf, or assist Us in analyzing how the Website is used.
  • Third-party Social Media Service refers to any website or social network website through which a User can log in or create an account to use Our Website.
  • Usage Data refers to data collected automatically, generated by the use of the Website or its infrastructure (for example, the duration of a page visit).
  • You or Your means the individual accessing or using the Website, or the company/other legal entity on behalf of which such individual is accessing or using the Website, as applicable.

Interpretation and Definitions

Personal Data

While using Our Website, We may ask You to provide certain personally identifiable information that can be used to contact or identify You (“Personal Data”). Personally identifiable information may include, but is not limited to:

  1. Contact Information:
    • Email address
    • First and last name
    • Phone number (optional in some forms)
  2. Address and Related Details:
    • Address, State, Province, ZIP/Postal code, City
    • Country of residence
  3. Financial Information:
    • Bank account information to pay for products and/or services within the Website (if applicable)
    • Other billing information required to process transactions
  4. Additional Verification Information (if required):
    • Date of birth
    • National ID card, passport, or other government-issued ID
    • Bank card statements or other documents linking You to an address (in certain cases, for identity verification)
  5. Usage Data (defined below)

You may choose not to provide Personal Data when requested; however, certain features of Our Website may not function properly if You do not provide such information.

Usage Data

Usage Data is collected automatically when using the Website. Usage Data may include information such as:

  • Your Device’s Internet Protocol address (IP address)
  • Browser type and browser version
  • Pages of the Website that You visit
  • Time and date of Your visit
  • Time spent on those pages
  • Unique device identifiers and other diagnostic data

When You access the Website by or through a mobile device, We may also collect certain information automatically, including:

  • Type of mobile device You use
  • Mobile device unique ID
  • IP address of Your mobile device
  • Mobile operating system and browser type
  • Unique device identifiers and other diagnostic data

We may also collect information that Your browser sends whenever You visit Our Website or when You access the Website via a mobile device.

Information from Third-Party Social Media Services

Ask Velma allows You to create an account and log in through the following Third-party Social Media Services:

  • Google
  • Facebook
  • Twitter
  • LinkedIn
  • Other similar platforms

If You choose to register through or otherwise grant Us access to a Third-Party Social Media Service, We may collect Personal Data that is already associated with Your social media account, such as Your name, email address, and contact lists. You may also have the option of sharing additional information with Us through Your Third-Party Social Media Service’s account. Any such additional information and Personal Data provided by You will be processed in accordance with this Privacy Policy.

Use of Your Personal Data

Ask Velma may use Personal Data for the following purposes:

  1. To Provide and Maintain Our Website:
    • Monitor Website usage and ensure its technical functionality.
    • Manage user registrations and log-ins.
  2. Account Management:
    • To manage Your Account and enable Your access to features and functionalities offered on Our Website.
  3. Transaction and Contract Fulfillment:
    • Develop, comply with, and undertake purchase contracts for products or services You have purchased or for any other contract with Us.
  4. Communication:
    • Contact You by email, phone calls, SMS, or other equivalent forms of electronic communication regarding updates or informational messages related to functionalities, products, or contracted services, including security updates.
  5. Updates and Promotions:
    • Provide You with news, special offers, and general information about products, services, or events similar to those You have already purchased or inquired about unless You have opted not to receive such information.
  6. Manage Your Requests:
    • Respond to and manage inquiries or requests You submit to Us.
  7. Targeted Advertising:
    • Develop and display personalized content and advertising tailored to Your interests, and measure the effectiveness of Our advertising efforts.
  8. Business Transfers:
    • Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale/transfer of some or all of Our assets, during which Personal Data held by Us about Our Website users may be among the transferred assets.
  9. Data Analysis and Service Improvement:
    • Perform data analysis, identify usage trends, measure campaign effectiveness, and improve Our Website, products, and services.
  10. Other Purposes:
  • We may use Your information for other purposes, such as data analysis, usage trend identification, promotional campaign effectiveness, and enhancement of Our Website, products, or marketing.

Where applicable, We may share Your Personal Data in the following situations:

  • With Affiliates: We may share Your information with Our affiliates. Affiliates include Our parent company and any subsidiaries, joint venture partners, or other companies We control or that are under common control with Us.
  • With Business Partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
  • With Service Providers: We may share Your information with Service Providers to monitor and analyze the use of Our Website, show advertisements, and support or maintain Our Website.
  • With Other Users: When You share Personal Data or interact in public areas with other users, such information may be viewed by all users and publicly distributed. If You interact with others or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures, and details of Your activity.
  • With Your Consent: We may disclose Your Personal Data for any other purpose with Your consent.

SMS and Mobile Messaging Consent

Additionally, no mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

When you provide verbal consent, Ask Velma may send you SMS text messages about your account, scheduling, and service updates. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out, HELP for assistance. Mobile information will not be shared with third parties for marketing purposes.

Sale of Personal Information

We do not “sell” personal information as commonly understood. However, Some of Our Service Providers may use technology that is considered a “sale” under CCPA/CPRA law.

You can opt out of this use by contacting Us. If You are a California resident and would like to opt out of the sale of Your personal information, please contact Us.

Retention of Your Personal Data

Ask Velma will retain Your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We will also retain and use Your Personal Data as required to:

  • Comply with Our legal obligations (for instance, if We are required to retain Your data under applicable laws)
  • Resolve disputes and enforce Our legal agreements
  • Improve the overall functionality of Our Website

We will retain Usage Data for internal analytics. Usage Data is generally retained for a shorter period, except where it is used to enhance security, improve Website functionality, or if We are legally required to retain it for a longer period.

Transfer of Your Personal Data

Your information, including Personal Data, may be processed at Our operating offices and in any other locations where parties involved in the processing are located. This means that such data may be transferred to, and maintained on, computers outside of Your state, province, or country, where data protection laws may differ from those in Your jurisdiction.

By providing Your Personal Data to Us, You agree to this transfer, storage, and processing. We will take all steps reasonably necessary to ensure that Your data is handled securely and in accordance with this Privacy Policy. No transfer of Your Personal Data will occur to any organization or country unless there are adequate controls in place to protect Your Personal Data.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data We have collected about You. Our Website may allow You to delete certain information from within your user profile or account settings.

To request the deletion of Your Personal Data, You may also contact Us at the details provided under the “Contact Us” section. We will comply with Your request within a reasonable timeframe, subject to any legal obligations requiring Us to retain information for statutory or regulatory requirements.

Disclosure of Your Personal Data

Business Transactions

If Ask Velma is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and subject to a different Privacy Policy.

Law Enforcement

In certain circumstances, We may be required to disclose Your Personal Data if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other Legal Requirements

Ask Velma may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Ask Velma
  • Prevent or investigate possible wrongdoing in connection with the Website
  • Protect the personal safety of users of the Website or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us. However, no method of transmission over the internet or electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. By using Our Website, You acknowledge and accept these inherent security risks.

Detailed Information on the Processing of Your Personal Data

Certain Service Providers used by Ask Velma may have access to Your Personal Data for processing and storing in accordance with their own privacy policies.

Analytics

We may use third-party analytics Service Providers to monitor and analyze usage of Our Website.

  1. Google Analytics
    • Google Analytics uses collected data to track and monitor Website use. This data is shared with other Google services.
    • You can opt out of certain Google Analytics features in Your mobile device settings or by visiting Google’s Privacy Policy: https://policies.google.com/privacy
  2. Firebase
  3. Matomo
  4. Clicky
  5. Statcounter
  6. Mixpanel
  7. Unity Analytics
    • Provided by Unity Technologies. Collects Personal Data for analytics and personalized advertising.
    • See: https://unity3d.com/legal/privacy-policy
    • Opt out of personalized advertising by enabling privacy features on Your Device.

Advertising

We may use Service Providers to display advertisements to You to support and maintain Our Website.

  1. Google AdSense & DoubleClick Cookie
  2. Bing Ads
  3. Flurry
  4. InMobi
  5. MoPub
  6. StartApp
  7. AdColony
  8. AppLovin
  9. Vungle
  10. AdButler
  11. Unity Ads

Email Marketing

We may use Your Personal Data to contact You with newsletters, promotional materials, or other information of potential interest to You. You can opt out of receiving these communications by following the unsubscribe link in any email or by contacting Us.

Our Email Marketing Service Providers include (but are not limited to):

  • Mailchimp
  • ConvertKit
  • Odoo
  • Go High Level

Payments

If We offer paid products or services, We may use third-party payment processors. We do not store or collect Your payment card details. Instead, that information is provided directly to the third-party payment processors, whose use of Your personal information is governed by their respective Privacy Policies. These payment processors adhere to PCI-DSS standards managed by the PCI Security Standards Council.

Payment processors We may use include:

Behavioral Remarketing

Ask Velma uses remarketing services to advertise on third-party websites after You visit Our Website. We, and Our third-party vendors, use cookies and non-cookie technologies to help recognize Your Device, and to understand how You use Our Website so We can improve Our Website to reflect Your interests.

Third-party vendors we use may include:

  1. Google Ads (AdWords)
  2. Bing Ads Remarketing
  3. Twitter
  4. Facebook
  5. Pinterest
  6. AdRoll
  7. Perfect Audience
  8. AppNexus

You can generally opt out of personalized advertising by enabling privacy features on Your mobile device, such as “Limit Ad Tracking” (iOS) or “Opt Out of Ads Personalization” (Android).

Usage, Performance and Miscellaneous

We may use third-party Service Providers to enhance and maintain our Website’s functionality.

  1. Invisible reCAPTCHA
  2. Mouseflow
  3. FreshDesk
  4. Google Places

CCPA/CPRA Privacy Notice (California Privacy Rights)

This section supplements the information contained in Our Privacy Policy and applies solely to all visitors and users who reside in the State of California.

Categories of Personal Information Collected

We collect information that identifies, relates to, or could reasonably be associated with You. The categories include:

  • Category A: Identifiers (e.g., name, email address, postal address, IP address)
  • Category B: Personal information categories listed in the California Customer Records statute (e.g., name, contact information, payment info)
  • Category C: Protected classification characteristics (e.g., age, citizenship)
  • Category D: Commercial information (e.g., products or services purchased)
  • Category E: Biometric information (Not collected by Us)
  • Category F: Internet or other similar network activity (e.g., browsing history, interactions with Our Website)
  • Category G: Geolocation data (approximate physical location)
  • Category H: Sensory data (e.g., audio or visual information if You use certain Website features) – typically not collected
  • Category I: Professional or employment-related information (Not collected unless You provide it in a direct inquiry)
  • Category J: Non-public education information (Not collected)
  • Category K: Inferences drawn (e.g., preferences or characteristics) – not actively collected, though analytics may infer preferences
  • Category L: Sensitive personal information (e.g., account login and password) – only as necessary to provide Website services

Under the CCPA/CPRA, personal information does not include: (i) publicly available information; (ii) deidentified or aggregated data; (iii) certain excluded categories of information regulated by other state or federal laws.

Sources of Personal Information

We obtain the categories of personal information listed above from:

  1. Directly from You: Forms You complete on Our Website, information provided during account registration or purchases.
  2. Indirectly from You: Observing Your actions on Our Website (e.g., usage data).
  3. Service Providers: Analytics providers, payment processors, or other service partners.

Use of Personal Information

We may use or disclose the personal information We collect for business or commercial purposes, including:

  • Operating Our Website and providing related services
  • Providing You with support and responding to inquiries
  • Fulfilling or meeting the reason You provided the information
  • Security, debugging, and fraud prevention
  • Internal research and service improvement
  • Short-term, transient use where personal information is not disclosed to another third party

Disclosure of Personal Information

We may disclose the following categories of personal information for business or commercial purposes:

  • Category A: Identifiers
  • Category B: Personal information
  • Category D: Commercial information
  • Category F: Internet or other similar network activity
  • Category G: Geolocation data
  • Category L: Sensitive personal information

We may share Your personal information with:

  • Service Providers
  • Our affiliates
  • Business partners
  • Third-party vendors as authorized by You

Sale of Personal Information

We do not “sell” personal information as commonly understood. However, Some of Our Service Providers may use technology that is considered a “sale” under CCPA/CPRA law. You can opt out of this use by contacting Us.

If You are a California resident and would like to opt out of the sale of Your personal information, please contact Us.

Your Rights under the CCPA/CPRA

California residents have certain rights:

  1. Right to Know: You can request the categories and specific pieces of personal information We have collected about You.
  2. Right to Delete: You can request that We delete Your personal information, subject to legal exemptions.
  3. Right to Correct: You can request to correct inaccurate personal information.
  4. Right to Opt-Out of Sale or Sharing: You can direct Us not to sell or share Your personal information.
  5. Right to Limit Use of Sensitive Personal Information: You can request limitation of use if applicable.
  6. Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of Your consumer rights.

To exercise Your CCPA/CPRA rights, please contact Us using the details in the “Contact Us” section.

“Do Not Track” Policy as Required by California Online Privacy Protection Act (CalOPPA)

We do not respond to Do Not Track signals. Some third-party websites track Your browsing activities. You can set Your browser to inform websites that You do not want to be tracked. For more details, check Your browser settings.

Your California Privacy Rights (Shine the Light law)

Under California Civil Code Section 1798, California residents with an established business relationship can request information about sharing Their personal data with third parties for direct marketing purposes. If You wish to request more information under the “Shine the Light” law, contact Us using the details provided below.

California Privacy Rights for Minor Users (Section 22581)

Minors under 18 who are registered users of online sites can request removal of posted content. To request removal, contact Us. This does not guarantee complete or comprehensive removal as certain legal obligations may require maintaining the data.

Children’s Privacy

Our Website does not knowingly collect information from individuals under 13 years of age. If You are under 13, please do not submit Personal Data through Our Website. If We become aware that a child under 13 has provided Us with Personal Data, We will delete such information. If You are a parent or guardian and You learn that Your child has provided Us with Personal Data, please contact Us so We can remove the information.

Links to Other Websites

Our Website may contain links to third-party websites not operated by Us. If You click on such links, You will be directed to the third party’s site. We strongly advise You to review their privacy policies. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date at the top will be revised accordingly. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

Contact Us

If You have any questions or comments about this Privacy Policy, You can contact Us:

  • By mail: 801 Travis St, Suite 2101, Houston, TX 77002, United States

Thank You for reading this Privacy Policy. Your privacy is critically important to Us, and We are committed to ensuring that We handle Your Personal Data responsibly and transparently.

Questions about this page? Write to success@ask-velma.com.

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