Ask Velma is a physician-founded and physician-led virtual staffing service tailored specifically for medical practices. Our mission is to help physicians reclaim their time, reduce stress, grow their practice, and achieve a better work-life balance. We provide highly vetted, trained, and HIPAA-compliant Virtual Assistants (VAs) who can manage a wide range of administrative tasks, allowing you to focus on patient care.

Our AskVelma virtual medical assistants are skilled and committed professionals from the Philippines, boasting extensive experience in the U.S. healthcare sector. The country's adept workforce, combined with its knowledge of healthcare tasks and strong English language proficiency, guarantees smooth and efficient communication, making it an ideal choice for improving healthcare administrative support.

At Ask Velma, we understand the unique challenges faced by medical practices because we’ve been there ourselves. Our Virtual Medical Assistants are not just trained but come with extensive experience in the U.S. healthcare sector. They have mastered customer service, insurance verification, prior authorization, and more, ensuring top-notch service from day one. Plus, our VAs are skilled at handling complex tasks, with a deep understanding of U.S. insurance intricacies, so you don’t have to start training from scratch. All of our VAs are fluent in English and well-versed in healthcare tasks, ensuring seamless and effective communication.

Our VAs are equipped to manage a wide range of administrative tasks tailored to your practice’s needs. These tasks include, but are not limited to:

• Answering calls and managing communication
• Scheduling appointments
• Insurance verification and billing support
• Managing patient records and data entry
• Handling patient inquiries and follow-ups
• Assisting with telemedicine setups and coordination
• General administrative support

Our Virtual Medical Assistants align with your designated time zone and holiday schedule. They follow a predetermined work schedule tailored to match your business hours and can extend their hours if necessary to meet your practice’s needs.

We utilize a robust time-tracking software to log the working hours of our Virtual Medical Assistants. This tool ensures productivity and provides you with full visibility, so you can monitor and manage the hours worked by your VA with complete transparency.

We recommend having a VOIP phone system in place for your Virtual Medical Assistant to manage calls, along with setting up a secure remote desktop. If you don’t already have these systems in place, we can recommend suitable platforms that fit your practice’s needs.

The process is simple and straightforward:

• Step 1: Fill out the contact form on our website to let us know about your practice’s needs.
• Step 2: We will reach out to you within 24 to 48 hours with profiles of our Virtual Medical Assistants.
• Step 3: You will have the opportunity to interview and select the VA who best fits your practice before onboarding.

Most of our Virtual Medical Assistants are ready to start immediately. Once you’ve decided to onboard a VA, we can swiftly move forward with the agreement and onboarding process, so your VA can begin supporting your practice without delay.

Security and privacy are our top priorities at Ask Velma. We sign a Business Associate Agreement (BAA) with all our clients to ensure compliance with HIPAA regulations. Our VAs are HIPAA trained and certified, undergo thorough background checks, and use dedicated work computers with up-to-date operating systems protected by world-class cybersecurity measures, including SentinelOne. Additionally, based on the unique IT infrastructure of your clinic, we can provide a dedicated HIPAA-compliant VPN with a static IP address if needed.  We also back our services with a robust cybersecurity insurance policy.

We invest in our VAs by offering industry-leading compensation, health benefits, and ongoing engagement activities to ensure their long-term loyalty and motivation. This not only benefits our VAs but also ensures that your practice receives consistent, high-quality support.

Getting started is easy! Simply book a consultation (https://www.ask-velma.com/book-consultation). Our team will guide you through the process, discuss your practice’s specific needs, and help you find the perfect VA to support your work.

Our founders, Rajan Kadakia, MD, and Rad Miryala, MD, are personally available to answer any questions or provide assistance at any time. We are here to ensure you have a seamless experience with Ask Velma and that your practice receives the best possible support.