Services / Patient Care Coordinator
Patient care coordinators who make follow-through your practice's signature.
The thousand small courtesies that retain patients take hours nobody has. A Velma care coordinator owns referrals, pre-visit preparation and post-visit follow-up so no patient ever falls through.
What your patient care coordinator handles
- Outbound and inbound referral management
- Records requests and chart preparation
- Pre-visit reminders and instructions
- Post-visit follow-up calls and check-ins
- Care gap and screening outreach
- Test result follow-up scheduling
- Patient portal message sorting and routing
- Care plan and appointment tracking
What changes in your practice
65practices run two or more Velma VAs
2+ yrslongest placements, with the same practice since April 2024
5-7 daysto candidate profiles after signing
Common questions
How is this different from a receptionist?
The receptionist runs today. The coordinator runs the patient's whole journey: what happened before the visit and what must happen after it.
Can one VA do both roles?
In smaller practices, yes. Many placements combine reception and coordination and split the day between them.