Job Listing: Operations Manager (Full-Time, Remote) - Philippines Based
About Us:
We are a leading healthcare provider in the USA, committed to delivering exceptional medical services to our patients. Our team of dedicated professionals leverages the latest in health technology and practices to ensure the highest standards of care. We believe in the power of remote work to bring together the best talents from across the globe to contribute to our mission of transforming healthcare delivery.
Role Overview:
The Operations Manager will oversee day-to-day business operations, lead and support internal teams, and ensure efficient processes that align with company goals. This role requires a proactive leader who can balance strategic planning with hands-on execution to help scale and optimize Ask Velma’s operations.
Key Responsibilities:
- Supervise, coach, and mentor a team of Virtual Assistants to ensure high-quality performance.
- Act as the main point of contact for escalations, resolving client or VA concerns quickly and effectively.
- Monitor team performance, attendance, and KPIs, providing regular feedback and support.
- Conduct regular one-on-one check-ins, performance reviews, and team meetings.
- Collaborate with recruitment and training teams to onboard and develop new VAs.
- Ensure client expectations are met by aligning team output with client requirements.
- Implement best practices and process improvements to boost efficiency and service delivery.
- Prepare reports on team performance and provide recommendations for improvement.
Qualifications:
- Proven experience in a Team Manager, Operations Manager, or Supervisory role (preferably in a VA agency, BPO, or healthcare-related account).
- Strong leadership, communication, and conflict-resolution skills.
- Experience managing remote teams is highly preferred.
- Ability to handle multiple accounts and ensure client satisfaction.
- Comfortable working in a fast-paced, client-driven environment.
- Proficient in using collaboration tools (MS Teams, Slack, Zoom) and productivity platforms.
- Willing to work on US-shift hours (night shift PH time).
Why Join Ask Velma?
- Be part of a growing VA agency with international clients.
- Work in a supportive and collaborative environment.
- Opportunity for professional growth and advancement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Join us and be part of a team that’s reshaping the future of healthcare, one patient at a time.